Responsible Gambling

The tools, limits and helplines to keep control over your gambling behaviour.

Gambling is entertainment

Online casino play, sports betting and crash games are leisure activities for adult players aged 18+. They are not a source of income and they are not a solution for financial problems. WestAce is designed to deliver an enjoyable, safe and controllable experience - with transparent bonus terms, clear withdrawal policies and a set of tools that help you keep your play within your means.

Tools inside your account

Directly inside your WestAce account you have the following self-control tools:

  • Deposit limits - daily, weekly or monthly caps on deposits. Reductions apply immediately; increases only after a cooling-off period.
  • Bet limits - maximum bet amounts per spin/bet, separately for slots, live casino and sportsbook.
  • Loss limits - daily, weekly or monthly caps on net losses.
  • Session limits - maximum session duration, with automatic log-out on limit reached.
  • Reality check - scheduled pop-ups reminding you of your play time and current status.
  • Time-out - a short account lock of 24 hours, 7, 30 or 90 days, during which you cannot log in.
  • Self-exclusion - a longer lock of 6 months, 1 year, 2 years or permanent. During self-exclusion all marketing emails are stopped and the account remains inaccessible.

All tools can be reached in the account area under the Responsible Gambling settings. If you need help setting a limit or activating self-exclusion, the 24/7 live chat can walk you through the process.

Age verification

WestAce accepts registrations from adult players aged 18+. Before your first withdrawal, we run a one-off KYC verification - typically a photo ID (passport, national ID card or driver’s licence) and a recent proof of address (utility bill or bank statement). Accounts found to belong to minors are closed immediately and refunded to the original payment method.

Warning signs

Please pause and reach out for support if you recognise any of the following signs:

  • You spend more time or money on gambling than you originally planned.
  • You chase losses by increasing stakes or deposits.
  • You gamble with money that is meant for essentials (rent, bills, food).
  • You hide your gambling from family, partner or friends.
  • Gambling starts to affect your work, sleep or relationships.
  • You feel restless, guilty or anxious when you cannot play.

Independent, confidential help

Free, confidential help is available around the clock at:

GAMSTOP

If you would like to self-exclude across all licensed online gambling operators in the UK, use the free national self-exclusion scheme GAMSTOP: gamstop.co.uk. GAMSTOP lets you block yourself for 6 months, 1 year or 5 years from every operator that participates in the scheme.

Support for family and friends

If you are worried about someone close to you, GamCare and Gambling Therapy also offer support and guidance for friends and family. You do not need to have a gambling problem yourself to reach out.

Contact WestAce

If you would like WestAce to help you set a limit, activate a time-out or apply a self-exclusion, please write to [email protected] or open a chat inside the game environment. Our team can activate every tool for you within a few minutes and confirms every change in writing.

18+. Please gamble responsibly. Full T&Cs apply.